Tips and Frequently Asked Questions

This page specifically addresses some of the most common issues people have reported, to help you get the most out of your system, and to provide you with some common-sense solutions to get you back up and running as quickly and easily as possible in case you run into problems.

These tips get reviewed and updated regularly — however if you encounter something and see no solution here, please contact us with your problem and we will get back to you as quickly as possible.

If you have any trouble with your tray at all (or if one of these tips doesn’t seem to be working) please contact us.


Rake Tips

If you find you’re getting “stuff” stuck to your rake (or that it may be starting to rust) we suggest a good cleaning (including possibly a ScotchBrite pad or light steel wool) and then spray a light coating of non-stick cooking spray after cleaning. It will help prevent rust, will make the rake more “slippery”, and won’t harm your cat! 


"The Poop Compartment" - defined!

Notice that little barrier at the back end of the Forever Litter Tray?

One question we are asked quite often is the purpose of the small barrier at the back end of the tray (the waste compartment). This is not intended to exclusively be the waste storage area. While as the time to change the tray gets closer you will tend to see more waste there, that ridge is simply a way to help reduce sliding of the litter.

The waste storage area is actually the entire area under the waste compartment cover. (Please view the Basic Box Maintenance video on the How to Use page).


Controlling Stubborn Odors

Sometimes no matter how hard we try we run out of ideas to get rid of stubborn litterbox odors. We put together some ideas from people who have been kind enough to write in with things they’ve learned. Here are some odor control tips.


Cleaning the Forever Litter Tray

While the plastic in our trays contains anti-microbial agents, they do need a good cleaning now and then. One of the best (most natural, cat and eco-friendly) ways we’ve found to clean and deodorize trays is by giving the bottom a good soak in a 50/50 solution of white vinegar and water. Soak for several hours (or even better overnight if you have a spare tray) and then scrub gently with a scrubbing sponge and it should come squeaky clean and odor free again. 

NOTE FOR CUSTOMERS WITH PREVIOUS GENERATION (PALE BLUE) TRAYS:
You may experience what appears to be some staining in a particular spot on your tray. This is due to the fact that cats prefer to urinate in the same spot, and is actually not a stain in the plastic but rather a buildup of urine solids on the plastic. This is quite easily removed using the method described above.  Our latest tray design incorporates a newly available formulation of plastic that prevents this happening on the newest version of tray, however your older tray should be easy to clean and give you many years of trouble-free use.


Food Tips

 

 

 

 

 

 

 

 

 

Disclaimer

Cats are family. We love them as much as we love our children, or we have cats instead of children. We shelter them, play with them, talk to them, cuddle them and feed them. But what, exactly, are we feeing them?

When you buy that colorful package of cat food, are you really getting what you think you’re paying for? Or are you being steered in the wrong direction?

If you have questions about the food in your pet’s bowl, you might be inclined to do a little research. We've found two great links to help you make some informed choices:

Consumer affairs.com             Reviews.com


So that no one is confused or misled, the Forever Litter Tray is not made by or affiliated with Scoop Free or PetSafe in any way, and as such is not condoned by them for obvious reasons. Even though the Forever Tray is a proven, reliable alternative to the disposable cardboard cartridges in all Scoop Free versions (and has been for years now) Scoop Free will not honor their warranty if they learn you are using anything but their product. Rest assured that the Forever Litter Tray is designed to give you many years of trouble-free operation, not to mention huge cost savings as well as helping slow the growth of our ever-increasing land-fill.