Troubleshooting Tips

This section was developed to specifically address some of the most common issues people, and to provide you with some common-sense solutions to get you back up and running as quickly and easily as possible.  This section gets reviewed and updated regularly -- however if you encounter something and see no solution here, please contact me directly at ForeverLitterTrays@gmail.com with your problem and I'll try to get back to you as quickly as possible.

Leaking Tray

While this situation only happens in a fairly small percentage of cases, there are times when cats urinate against the side of the Scoop Free rather than (as we wish them to) -- directly into the litter.  This is a relatively small design flaw in the system, that shows up with urine leakage under the unit no matter what tray insert you use (cardboard or Forever).  At the time of this writing Scoop Free hasn't come up with a solution for this situation, however with a little bit of time and some simple and inexpensive products readily available from your local hardware store or Home Depot this problem is easily fixed. 

Click here for a complete tutorial on how to take care of this.

Rake Catches on Clear Lid

While the majority of Forever tray users have had trouble-free operation, there have been a few people who have reported the rake catching on the clear lid as it clears the "poop compartment" on the return journey.

Click here for a complete tutorial.

Controlling Stubborn Odors

Sometimes no matter how hard we try we run out of ideas to get rid of stubborn litterbox odors.  I've put together some ideas gleaned from inputs from people who have been kind enough to write in, as well as Litterbox Central (mentioned elsewhere in the website as an excellent resource with lots of very nice, helpful fellow cat owners).

Click here for odor control tips.

(Full disclosure and honesty note: I don't want anyone to be confused or misled in any way.  The Forever Litter Tray is not made by or affiliated with Scoop Free, and as such is not condoned by them for obvious reasons. While the Forever tray works great in all Scoop Free versions (and has for years now), their business model is to keep you in the endless cycle of buying their disposable cardboard cartridges (never mind the expense and sheer volume of added landfill!).  Please be aware that if you call them with a question or problem and they learn you are using a Forever Tray they will not honor any warranty claims. Most questions can be answered here in the troubleshooting section, or by contacting me directly if you don't find your solution here).