Troubleshooting Tips

These pages were developed to specifically address some of the most common issues people have reported, and to provide you with some common-sense solutions to get you back up and running as quickly and easily as possible. 

These tips get reviewed and updated regularly -- however if you encounter something and see no solution here, please contact me directly at ForeverLitterTrays@gmail.com with your problem and I'll try to get back to you as quickly as possible.

If you have any trouble with your tray at all (or if one of these tips doesn't seem to be working) please contact me directly at:  Foreverlittertrays@gmail.com.  I am always here to help, and can even provide live phone support if necessary.  (Sometimes a phone call is light-years faster at fixing a problem than emailing back and forth). 

Leaking Tray

While this situation only happens in a fairly small percentage of cases, there are times when cats urinate against the side of the Scoop Free rather than (as we wish them to) -- directly into the litter.  This is a relatively small design flaw in the system, that shows up with urine leakage under the unit no matter what tray you use (cardboard or Forever).  At the time of this writing Scoop Free hasn't come up with a solution for this situation, however with a little bit of time and some simple and inexpensive products readily available from your local hardware store or Home Depot this problem is easily fixed. 

Click here for a complete tutorial on how to take care of this.

Rake Catches on Clear Lid

While the majority of Forever tray users have had trouble-free operation, there have been a few people with the second generation of trays (shipped January through July of 2009) who have reported the rake catching on the clear lid as it clears the "poop compartment" on the return journey.  This issue has been completely resolved with the latest version of the trays -- and we've developed a very easy, permanent fix for those who may encounter that issue with the second generation.

Click here for a complete tutorial.

Controlling Stubborn Odors

Sometimes no matter how hard we try we run out of ideas to get rid of stubborn litterbox odors.  I've put together some ideas gleaned from inputs from people who have been kind enough to write in, as well as Litterbox Central (mentioned elsewhere in the website as an excellent resource with lots of very nice, helpful fellow cat owners).

Click here for odor control tips.

Full disclosure and honesty note: So that no one is confused or misled, The Forever Litter Tray is not made by or affiliated with Scoop Free in any way, and as such is not condoned by them for obvious reasons.  Even though the Forever Tray is a proven, reliable alternative to the disposable cardboard cartridges in all Scoop Free versions (and has been for years now) Scoop Free will not honor their warranty if they learn you are using anything but their product .  Rest assured that the Forever Tray is designed to give you many years of trouble-free operation (not to mention huge cost savings and helping slow the growth of our ever-increasing landfill).  Most questions can be answered by visiting the troubleshooting section here at the website, or by contacting me directly if you don't find your solution.

Please know that I am always here to help!